Incident Review Coordinator Complete investigations of reported incidents and accidents, which often involves sensitive matters, throughout the agency in a confidential, fair, consistent and thorough manner. Ensure thorough and accurate completion of written incident investigation reports in a timely manner. Develop plans for preventing and managing incidents, recommend agency responses and interface with regulators and law enforcement. High School Diploma/GED is required. Associates/Bachelor's Degree in a related field is preferred.3 years' experience at the managerial level in either residential or day support services or in an investigation field is required. Excellent administrative skills and knowledge of regulations and investigation techniques. Ability to support our internal customers by analyzing data to identify patterns and trends, best practices and aid in operationalizing this information. Proficient in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint) Strong writing, communication and analytical skills. Must be able to read, write and speak the English language. Valid NYS Driver's License that meets agency standards and reliable transportation. Perform all duties necessary to fully conduct and document investigations of incidents occurring within the agency while maintaining compliance with agency policy and regulatory bodies (OPWDD, Justice Center). Organize and manage investigations caseload. Effectively coordinate incident and investigation activities with OPWDD Compliance Officers, OPWDD Incident Management staff and the Justice Center. File, monitor and close all cases to OPWDD and the Justice Center. File required corrective action plans (CAPs) with state regulatory agencies. Work cooperatively with department staff in a team environment as well as the relevant regulatory agencies. Present cases to Operations, Human Resources, Supervisor, and Special Review Committee as required. Maintain a consistent, high quality, professional, service recipient focused orientation when conducting business. Maintain an impartial and professional attitude while conducting investigations, interacting with staff and management, and presenting cases. Maintain the Incident Tracking Spreadsheet. Maintain knowledge of current regulations and operations of regulatory agency to recommend changes in investigative process and developments in the field by reading appropriate books, journals, and other literature and attending related seminars, conferences as offered by the state, NYSARC and other community partners. Applies pertinent new knowledge to the job. Serve as a key support in regulatory interpretation with agency staff and leadership. Participate in agency committees as assigned. Assist the Corporate Compliance Officer with other projects as assigned.
