Job Description:
This role will work interchangeably across Project Management and Product Ownership responsibilities, supporting day-to-day program management while also driving enhancements, requirements, stakeholder engagement, and vendor coordination. The ideal candidate will be comfortable working in a fast-paced, sometimes ambiguous environment and able to quickly understand business needs, translate them into actionable requirements, and coordinate execution across internal teams and external vendors. The team supports a multi-channel customer communications platform used for both planned and emergency communications, including critical customer notifications during events such as snow storms, heat waves, and other emergency situations. Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.
Responsibilities:
Manage and maintain the customer communications program, ensuring day-to-day activities, enhancements, and follow-ups remain on track.
Manage and prioritize a backlog of product and program enhancements, working with stakeholders to understand needs and coordinate delivery.
Support intake and triage for new customer communication needs across business organizations.
Consult with internal organizations to understand their customer communication requirements and help determine appropriate solutions.
Serve as a key point of contact between business stakeholders, technology teams, and third-party vendors.
Partner with vendors to communicate requirements, track deliverables, resolve issues, and ensure business needs are met.
Support the Product Owner function through backlog management, requirements gathering, follow-up, and coordination of development activities.
Manage project-related documentation, requirements, action items, status updates, and other program materials.
Facilitate stakeholder discussions and coordinate follow-up across multiple workstreams.
Support transformational and ad hoc initiatives involving multi-channel customer communications.
Help manage customer communication needs during emergency response situations, including weather events and other circumstances requiring timely customer outreach.
Coordinate with internal stakeholders and vendors to ensure communications are appropriately planned, configured, tested, and delivered.
Work within an Agile environment, using tools such as Monday.com to manage tasks and sprints.
Identify opportunities to improve program processes, governance, intake, and overall customer communications capabilities.#cspro
