Digital Experience Strategy & Optimization Lead

Brightspeed is seeking a Senior Digital Experience leader to drive authenticated and unauthenticated web and mobile experiences across account management, billing, speed upgrades, and self-service. You will translate business goals into customer-centric digital solutions and partner with UX/UI, analytics, and product teams. In this hybrid Charlotte role, you will optimize journeys using Google Analytics and FullStory, run A/B tests, develop KPI dashboards in Looker/Power BI, and continuously