We’re looking for an experienced Business Applications Manager to lead the strategy, support, and continuous improvement of a diverse portfolio of business systems across multiple locations. This role is a great fit for someone who enjoys partnering with stakeholders, improving processes, and helping teams use technology more effectively every day.
Responsibilities:
Oversee the full lifecycle of business applications, including ERP, CRM, HRIS, financial, operational, reporting, and productivity tools.
Build and maintain an application roadmap that supports business goals and growth.
Partner with department leaders to understand needs, translate requirements, and recommend practical solutions.
Guide application governance, standards, and best practices to support consistency and efficiency.
Manage configuration, maintenance, access controls, security, and overall application performance.
Coordinate issue resolution and support with internal teams and external vendors.
Lead application projects such as implementations, upgrades, migrations, and optimization efforts.
Support testing, training, rollout planning, and change management to encourage strong adoption.
Help improve data quality, reporting, analytics, and integrations between systems.
Manage vendor relationships, including contracts, service levels, licensing, and support arrangements.
Provide guidance and mentorship to application support staff, as applicable.
Skills
Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
At least 5 years of experience managing enterprise business applications.
Experience supporting systems such as ERP, CRM, HRIS, or similar enterprise platforms.
Strong project management and business analysis abilities.
Experience working with vendors and overseeing software implementations.
Excellent communication skills with the ability to work effectively across teams and locations.
Ability to balance priorities, resolve issues, and keep projects moving forward.
Commitment to customer service, collaboration, and continuous improvement.
Preferred Skills:
Experience in manufacturing, distribution, logistics, professional services, or a mid-market environment.
Knowledge of system integrations, APIs, and reporting tools.
Experience with Microsoft 365, Power Platform, business intelligence tools, or cloud-based applications.
Project management certification such as PMP, Agile, Scrum, or equivalent.
ITIL or similar service management experience.
Comfort leading cross-functional conversations and supporting technology adoption.
At Horizontal Talent, we value diversity, equity, and inclusion as essential to building strong teams and delivering great outcomes. We welcome candidates with a wide range of backgrounds, perspectives, and experiences, and we encourage anyone who meets the qualifications to apply.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
