Network Operations Support Technician (1st Shift) This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits. Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability. Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details. Analyze Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues. Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel. Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team. Minimum 1 year of experience with LAN/WAN maintenance and support. Minimum 1 year of call center or service desk experience. Strong customer service skills. Experience or knowledge of voice and data circuits, including troubleshooting and research. Familiarity with incident ticketing systems such as ServiceNow or Remedy. At least 1 year of systems analysis or service desk experience. High School Diploma or GED.CompTIA Network+ Certification.
