McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.3PL Strategic Account Manager Job Description: Job Summary The Strategic Account Manager owns the direct relationship with customers and is responsible for oversight, implementation, and overall management of third-party logistic customers partnerships. Duties involve working directly with customers to design and execute against complex project plans to ensure the successful launch and management of the third-party logistic programs. This would involve working both within McKesson and externally with customers and business partners (domestic and international).Once the customer is on boarded, the strategic account manager will continue to maintain an understanding of the customer's business, challenges and demands to create a long-term relationship with the customer, drive customer satisfaction and generate additional sales/profit. The Strategic Account Manager will assist in new customer sales efforts. This will entail active involvement in the RFP responses, customer site visits, quality audits and capability presentations. The Strategic Account Manager will be responsible for the ensuring the success of the total customer value stream. This role is highly cross functional in nature and does not have direct reports.
Key Accountabilities:- Serves as primary point of contact/internal advocate for clients in the day-to-day management of assigned strategic accounts, building strong relationships by delivering continuous value and ensuring client satisfaction/retention
- Develops a deep understanding of the client's business objectives and, independently or with limited direction, translates into a unique value proposition/action plan
- Applies knowledge of client's industry and/or business processes, knowledge of the product(s)/service(s) being sold, understanding of the applicable product/service portfolio, and technical aptitude to drive increased product and/or service adoption and utilization
- Demonstrates service features beyond central functionality and/or full components of service offering and ensures best practices are adopted to help clients achieve maximum value
- Leverages relationships with assigned accounts to deliver on a value-based selling approach, expand current footprint, and gain access to new areas within the client's organization
- Negotiates and executes contract renewals and drives organic growth through up-sell and cross-sell opportunities for assigned strategic accounts
- Addresses various complex problems/requests and coordinates development of solutions through collaboration with internal partners (e.g., Engineering, Sales, Product, Finance, Operations), communicating key Customer Success pain points/needs
- Uses understanding of the client's needs to create a succinct and effective message to communicate the client's business challenges/opportunities, targeted by stakeholder
- Forecasts and tracks account health metrics, creates/utilizes reports to track progress, and uses customer relationship management tool to track opportunities, account plans, and activity for organization
- Obtains and interprets data to create the client story (i.e., past, present, and future business), develop creative solutions, and present to client via monthly or quarterly business reviews as well as to internal leadership
- Participates in and may lead cross functional projects as needed, including product and/or service innovation and operational enhancements that drive revenue and volume
- Typical Minimum Experience 4 years of distribution or account management experience (client-facing) preferably in Third-Party Logistics, Drug Distribution, PBM, or finance
- Degree in business or related field or equivalent experience
- Must be able to travel up to 25%Critical SkillsData AcumenClient Relationship Management
- Contract/SLA Management
- Solution ManagementCRM Tool Administration
- Must have Client Experience Management to medium to large strategic/complex customers with ability to build and maintain solid customer relationships
- Must have experience with contract management, administration, and pricing negotiations
- Requires strong financial acumen and must be able to develop strategies and grow revenue and EBITAStrong aptitude to meet contractual processes and procedures
- Experience working in a highly regulated environment
- Must have strong communication skills with ability to organize thoughts and structure responses relative to your audience
- Maintains a professional, executive presence
- Strategic problem solving and decision-making ability
- Ability to effectively manage conflict
- Ability to build and deliver effective presentations to executive stakeholders
- Must be able to build a presentation deck and deliver presentations to internal/external audiences
- Computer proficiency in MS Office Suite including intermediate Excel
- Additional Knowledge & SkillsERP experience (SAP strongly preferred)
- Pricing/contracting/chargeback experience
- Ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment
- Ability to assess reports for trends and identify gaps
Physical Requirements: Environment (Office, warehouse, etc.) – remote (home) office
Travel: requires up to 25% travel as needed
General office demands (standing/sitting) Agency Statement No agencies please We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position$80,600 - $134,400McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
Summary
Location:
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Type: Full time
