Sr. Digital Product Manager, Purchase Experience

Senior Product Manager, Purchase Experience Based in Chicago and reporting to the Director of Product Management, the Senior Product Manager, Purchase Experience will own the product strategy, roadmap, and outcomes for the experiences and capabilities that enable customers to prepare for, complete, and confidently confirm their purchases. This role spans critical areas of the purchase journey, including cart, checkout, payments, fraud, quoting, order creation, and order confirmation. The Senior Product Manager will identify opportunities to make purchasing easier and more flexible while balancing customer needs, conversion performance, payment and fraud risk, operational complexity, technical health, scalability, and reliability. In this role, you will develop a deep understanding of Zoro's customer purchasing behavior, including the needs of business customers with more complex buying processes. Working closely with UX Design, Research, Engineering, Architecture, Analytics, Finance, Customer Service, and other teams, this role will identify the highest-value problems to solve, establish product direction, align stakeholders, and drive measurable customer and business outcomes. Your contributions will directly influence the company's ability to improve conversion, expand how customers can purchase, support more complex buying journeys, strengthen buyer confidence, and scale reliable commerce experiences.

Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing At least 18 paid time off days annually for full-time employees and 6 company holidays per year 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations Employee discounts and admission to various civic and cultural institutions around Chicago Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications. Illinois $127,100 $211,900 USDZoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we're on a clear path toward our next big milestone: $2 billion in revenueand beyond. At Zoro, we don't just follow a playbookwe help build it. You'll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don't have all the answers, but we're always asking good questions. Zoro's culture has been recognized by Fortune, Best Places to Work, and Built In Chicagobut the recognition we care about most comes from our team members, who make this place what it is. We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a