Transfusion/Tissue Services Quality Coordinator - Arthur M. Blank Hospital

Job Description: Monitors transfusion service and blood bank operations to ensure safe, efficient, and quality performance standards for patients, visitors, and employees. Works in collaboration with QA/Education/Accreditation and Transfusion Managers to maintain a quality program to ensure the provision of quality in all aspects of care and service. Actively promotes a lean work culture by performing group leader duties to encourage consistent use of lean principles and processes, including continually seeking work process improvements. Works effectively with others to meet patient needs. Experience 5 years of experience in transfusion service. Technical Expertise Technical expertise and clinical knowledge of all procedures within transfusion service and blood banks.

Additional Qualifications: Eligible for supervisor classification by the Georgia Department of Human Resources Must possess excellent organizational, interpersonal, and communication skills as well as leadership abilities Strives for adult-adult relationships with staff and provides support that promotes staff engagement, success, and ownership of own morale and interactions with positive outlook to other staff Invites staff to hold one another accountable to achieve excellent patient care

Job Responsibilities: Demonstrates expert technical and clinical knowledge in transfusion service and blood bank by recognizing patient care and employee performance quality issues and initiating performance improvement processes. Interacts with other healthcare workers to provide information and identify, develop, implement, assess, and report strategies that result in improved departmental quality. Assists with maintaining department regulatory accreditation. Assists in developing and writing standard operating procedures related to quality. Provides education and training in quality system theory and application. Gathers, analyzes, and reports data for transfusion service and blood bank performance measures. Partners with laboratory leadership team and educators for continuous assessment and improvement with Principle Investigator compliance activities/issues. Recognizes, monitors, and analyzes trends in laboratory activities for the purpose of improving process flow and/or increasing patient and employee satisfaction. Promotes a lean culture by performing duties to promote an understanding and consistent use of lean principles and processes to achieve quality and cost objectives. Facilitates implementation of lean process improvement ideas. Performs standard work, metric reviews, audits, and gemba walks. Serves as facilitator to provide guidance for quality assurance and performance improvement activities. Recognizes necessity of taking ownership of own motivation, morale, performance, and professional development. Strives for behavior consistent with being committed to the lab’s and Children’s Healthcare of Atlanta's mission, goals, and values.

Equal Employment Opportunity Statement: Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 2220 North Druid Hills Road Job Family Laboratory Services Company Overview Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US