Job TitleThis position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.
What You Will Be Doing:
In this role, you will process mailed-in title and registration applications with accuracy and adherence to state requirements. You will sort, date-stamp, and log all incoming mail to maintain proper tracking and workflow. You will review supporting documents to ensure completeness, eligibility, and compliance before issuing credentials. You will contact customers when additional information or corrections are needed. You will help maintain organized records and support the team in meeting daily processing and turnaround goals.
Our Organization, Mission, and Culture:
The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are: Ability-We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier. Customer Focused- We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the need of our diverse communities. Passionate People- We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork. Expertise- SME is ME! We are a solutions-oriented organization of subject matter expertise that provides accurate and efficient services to our communities. Champions of Change- We embrace revolutionary innovations to boldly advance DMV solutions into the future. The Benefits of Joining Our TeamAt the DMV's Anchorage Correspondence Team, we value dedication, communication and teamwork. We encourage staff growth through various training application opportunities. We offer a steady paycheck, paid holidays, paid vacation days, and a steady work structure as well as health and retirement benefits. The team is a great group of individuals that not only care about our constituents, but about each other too. We enjoy a busy and dynamic workflow and work collaboratively to ensure our goals and tasks are accomplished in a timely manner. The Working Environment You Can ExpectJoin the Anchorage DMV team at our University Center location 4001 Ingra Street, Ste. 101, Anchorage, AK 99503, where you'll work in a fast-paced and rewarding environment while mentoring a team of highly dedicated individuals for long-term success. With stunning Alaskan scenery right outside your door, you'll be part of a team committed to providing exceptional service.
Who We Are:
Looking ForWe are interested in candidates who possess some or all of the following position specific competencies:
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Minimum Qualifications:
Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on. OR Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems. Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.) Special Note: A background check of criminal justice information will be conducted upon initial employment. Additional Required Information Please read the below information carefully. This applies to your application submission. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please be sure to check our residency definition to determine if you qualify. At time of interview, please be prepared to provide 3 Professional References. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE:
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "
How to Apply:
" webpage, found here: http://doa.alaska.gov/dop/workplace/help/ EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov. For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
