Equipment Evaluation Program Coordinator The position is responsible for the management and coordination of the Equipment Evaluation Program (EEP) and Certified Pre-Owned/Special Sales Inventory (SSI) for US and Canadian Healthcare. These programs deploy an inventory valued at $4,000,000-$5,000,000 million annually. The individual is responsible for managing trials from quote, delivery, install and deinstall. Responsibilities include total ownership and management of trial requests, equipment reservation, service support scheduling and logistics coordination. This is a hybrid position. After 6-weeks of training, the team meets at our office in Mentor OH on Tuesday and Wednesday. What You'll Do as an Equipment Evaluation Program Coordinator Order Management Create and manage sales orders and returns associated with EEP, SSI, rental and mock rooms using Oracle ERP system. Ensure successful execution of equipment orders, service parts and/or accessories, signed terms and conditions, pricing, exceptions, logistics coordination and monthly invoicing. Manage processes for order entry, ship confirmation, and return receipt. Validate trial equipment availability through EEP Reservation System. Use system to reserve, confirm and manage equipment throughout trial duration. Create service requests via Siebel for Field Service Technician or Installation Project Manager for equipment uncrate, installation, deinstallation, recrate and ceiling light site inspection. Manage Customer equipment rental requests ensuring Customer approval of Rental Agreement, coordination of product shipment and monthly system invoicing. Facilitate order process for new Customers by completing and submitting credit applications and requests for account setup. Ensure terms and conditions of sale adhere to STERIS standard; work with legal for review as required. Sales Support Ensure accurate and timely delivery/return of equipment. Coordinate delivery schedules with sales, service and freight carriers. Enter delivery information into freight carrier website. Coordinate uncrating and installation of equipment with service and sales. Coordinate timely pick up and return of equipment from Customer location post trial. Monitor and manage Rental Agreement orders to ensure Customer remits payment within terms. Escalate to Credit or local sales team for resolution if necessary. Manage escalated issues and work with cross functional team on issue resolution. Facilitate corrective action and administer process changes as needed. Communicate directly with Customer to obtain supporting and/or missing documentation related to orders. May be required to communicate with Purchasing, facilities, OR admin or end-user. Coordinate product shipment from various off-site warehouses, STERIS manufacturing and vendor locations to designated delivery point to meet Customer expectations. Using lean tools, investigate complaints, log defects, determine root cause and implement corrective action. Ensure trials and rentals are entered in accordance with SOX and Sunshine Act guidelines. Project Management Supports the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs).Works within the department's Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs. Participates in Kaizen events when appropriate and supports the action plans that result from those events. The Experience, Skills, and Abilities NeededHigh school diploma or GED & 2+ years business experience with direct Customer or sales contact. Bachelor's degree & 1+ years business experience with direct Customer or sales contact. What STERIS OffersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Market Competitive PayExtensive Paid Time Off and (9) added Holidays Excellent Healthcare, Dental and Vision Benefits Long/Short Term Disability Coverage 401(k) with a company match Maternity and Paternity Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition Reimbursement and continued education programs Excellent opportunities for advancement in a stable long-term career Pay range for this opportunity is $45,262.50 - $52,000.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
