Customer Service Assistant-Mortgage Servicing

Responsibilities: Serve as the primary point of contact for borrowers regarding mortgage servicing inquiries. Assist customers with questions related to escrow accounts, property taxes, insurance, and loan servicing. Review insurance bills for accuracy and enter insurance policy and billing information into the mortgage servicing system to ensure timely escrow disbursement and payment processing. Research and resolve discrepancies related to insurance premiums, escrow accounts, and property tax payments. Communicate with insurance carriers, tax authorities, and internal departments to resolve account issues. Review and process escrow-related documentation, insurance bills, and property tax information. Maintain detailed and accurate account notes within the servicing system. Ensure compliance with company policies and mortgage servicing regulations. Support the servicing team with administrative tasks and special projects as needed.

Qualifications: Previous customer service experience within the mortgage servicing industry required. Experience reviewing insurance bills and working with escrow accounts and property tax payments is highly preferred. Strong communication and problem-solving skills. Excellent attention to detail and organizational abilities. Ability to prioritize multiple tasks in a fast-paced environment. Proficiency with Microsoft Office, including Outlook and Excel. Ability to work independently while collaborating effectively with a team.