ELIGIBILITY SPECIALIST I

Date: Oct 1, 2026 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .Requisition No: 884772 Agency: Children and Families Working Title: ELIGIBILITY SPECIALIST I - 60042285 Pay Plan: Career Service Position Number: 60042285

Salary: $1,392.96 bi-weekly, $36, 216.96 annually

How you will make an impact: The primary function of an E ligibility Specialist involve s determining the eligibility of applicants and recipients for government assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline driven. Workers must be able to prioritize, plan and project their work, while remaining flexible to frequent changes in the program policy and/or computer-based systems. The duties of a typical day are as follows: Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations. Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy. Determining program eligibility in accordance with current regulations using a computer-based eligibility system .Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed. Reporting cases where identity theft or fraud is suspected. Advising clients of deadlines, time frames, and necessary actions to be taken. Working with clients who may not take the necessary actions within the required time frame .Establishing and maintaining multiple electronic files and conducting regular reviews and updates. Documenting all communications and contacts with clients. Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations. Computing and authorizing government assistance benefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer. Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy. This position may require face-to-face contact with clients.

Qualifications: Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. OR A ssociate degree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience. (When applying please attach required education, certification, or licensure).Ability to attend an 8 - 12-week mandatory training course.

Additional Information/Requirements: All eligible candidates will be required to complete a skills assessment to include the following tests, which requires successful completion for advancement to the next step in the hiring process: Within 3 days of the link being sent by email, the assessment must be completed. Typing (TT) – A test of typing speed, measuring both speed and accuracy .General Aptitude Mobile Evaluation ( GAME ) – A test to evaluate critical thinking, problem-solving ability, attention to detail and the ability to learn and apply new information .Computer Skills (CLIK) – A basic comp uter literacy test, assessing knowledge of internet browsers, email, chat, and word processing. Employee Personality Profile (EPP) – A test to assess personality traits .Hired candidates may become eligible for telework upon successful completion of the training program and demonstration of consistently meeting or exceeding performance expectations .Language proficiency may be considered in the selection process as determined by Agency needs at the time of selection .Incumbents may be expected to work during emergency situations or natural disasters. Knowledge, Skills, and Abilities: Apply the laws, rules, and regulations governing eligibility and grant determination for multiple government assistance programs and the case administration of these programs. Ability to review images such as pictures or handwritten notes to make eligibility determination s based on the information provided. Documents provided by clients are uploaded electronically and converted into images for review and eligibility determination. Communicate with others to obtain and verify information concerning eligibility. Detect and evaluate potential fraudulent situations. Analyze and interpret written, numerical, and verbal data from various sources. Enter data accurately into a computerized system. Navigate through computer screens, complete, and review basic computer documents and other forms. Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. Read, understand, apply complicated and detailed regulations, and policy directives. Perform a variety of mathematical computations accurately and rapidly. Establish and maintain cooperative working relationships with the public and staff. Use computers and related software packages. Follow written and oral directions and instructions.

SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26 th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545). All documentation is due by the close of the vacancy announcement.

Location: DAYTONA BEACH, FL, US, 32114 Nearest Major Market: Daytona Beach