Remote Customer Value & Success Lead (AI SaaS)

Fello is seeking a customer-focused, tech-curious specialist to drive adoption, demonstrate ROI, and reduce churn in a fully remote US-based role. You will partner with product and engineering to troubleshoot, optimize AI-powered workflows, and deliver measurable business outcomes for real estate and enterprise customers. The ideal candidate blends communication with data insight, guiding customers through complex configurations and best practices for scalable success.