Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES:
Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environmentProvide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their businessGreet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach itemsAnticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyaltyOversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitationDetermine work priorities and task lists to consistently maintain adequate front end conditionsEnsure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulationsTrain, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and wasteCommunicate pricing and signage discrepancies to the pricing coordinatorProvide back-up coverage for the service operations manager in their absence (excluding hiring and discipline) Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standardsOperate equipment (e.g., scanner, register, scale, check approval machine) per company standardsAssist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning) Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activityMust be able to perform the essential job functions of this position with or without reasonable accommodationQUALIFICATIONS MinimumHigh School Diploma or GED6 months related experience or training; or equivalent combination of education or experienceEffective interpersonal and customer service skillsGood math skills (ability to add, subtract, multiply and divide) Sound judgement/decision making skillsFriendly, approachable/outgoing demeanor/team playerAbility to work in a fast paced environmentGood oral and written communication skillsDesiredFamiliar with Microsoft Office Word and Excel$19.40 - $26.35 per hour
