Economic Services Supervisor The primary role of the Economic Services Supervisor is to plan, assign, and review the work of eligibility staff. The supervisor evaluates performance of staff and distributes workload as necessary to meet the statewide and office needs. This role interprets policies, procedures, program regulations, and directives and may also provide technical assistance. The supervisor works closely with other district offices across the state and central office, as well as partners with other agencies to support families and administer benefits. This position will assess staff training needs to develop and facilitate district trainings for new and experienced staff. They will regularly review a variety of statistical and quality reports and perform monthly case reviews and track employee performance, utilizing data to identify trends and provide feedback and growth opportunities for the eligibility specialists they supervise. As a member of the district management team, this role will address client concerns and complaints and resolve conflict within the office and will also act on behalf of the district director during their absence. Additional tasks as assigned could also include participating on special committees and task forces, performing special studies, surveys, and other related work as required. ESD is looking for someone to join the Barre team who: will collaborate with clients and staff in a strength-based manner; has experience working with individuals and families who may be under extreme stress, have complex needs and experience poverty, while simultaneously seeing the potential and strengths in everyone; will contribute to the development, cohesion and productivity of their team and support teamwork through open and honest communication; thrives in a busy work environment; is open to learning new technology and evidence-based strategies; has a growth mindset, is flexible and adaptable in a changing work environment; and recognizes the historic inequities and racism in social and economic systems, and their impact on people today.
Minimum Qualifications:
High School diploma or equivalent AND five (5) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field. OR Associates degree AND three (3) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field. OR Bachelor's degree or higher AND one (1) year as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.
