Account Executive (Palm Springs)

Description: The Account Executive is responsible for a series of activities that will create and nurture client relationships to effectively sell MBH luxury staging services utilizing a consultative sales approach. ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Engages in sales and sales-related activity, including traveling, driving, and meeting with clients outside of home and all offices, for a minimum of 70% of weekly working hours.
• Procures leads and clients through business development (leads/clients to be defined as including homeowners, real estate agents/brokers, developers and builders, architecture, and design firms, etc.) through cold calls, email campaigns, onsite visits, presentations, networking, and events.
• Develops, modifies, and presents appropriate and digital presentations for potential clients to win new business.
• Develops, maintains and informs senior management of current and project market dynamics and conditions affecting MBH services in the territory
• Follows-up on client leads and sets appointments with clients within 24-48 hours for a live walkthrough.
• Follows up on client requests for luxury staging needs in a timely manner
• Utilizes consultative sales practices to contact and engage client leads provided by the office.
• Uses professional phone etiquette, customer service skills, and rapport building techniques to initiate and maintain contact with clients.
• Establishes expectations with clients via phone and in person regarding staging processes and procedures.
• Manages client expectations, from inception to completion utilizing proactive, timely, and effective communication.
• Conducts an engaging walkthrough and sales presentation onsite with clients, effectively conveying the value proposition of MBH, influencing clients to retain MBH as their staging company of choice.
• Prepares effective bids and proposals, and successfully converts the bid to become a job.
• Maintains excellent communication with clients throughout the staging process, including regular follow up and responding to client’ needs and questions.
• Closes staging projects by converting leads to bids and bids to jobs at target set by management.
• Completes all company forms and protocols for the staging project following SOPs.
• Manages the client relationship, contract process and client need for each staging project, via conducting initial and final walkthroughs of the property with the client.
• Problem solves with clients throughout the staging process, including escalating and resolving areas of concern with internal MBH department resources.
• Executes on procedures within Salesforce and DocuSign by consistently creating leads, updating the system with all activity, creating bids, and sending and receiving contracts effectively
• Understands the contract and communicates contract terms to client effectively.
• Maintains excellent product knowledge and educates clients on non-staging products and services offered by the company.
• Seeks opportunities to cross-sell or up-sell to clients
• Demonstrates an openness and willingness to work with managers to continuously identify areas of strength and to continuously improve in areas of opportunity.
• Maintain relationships with assigned clients, brokers, developers, and realtors to capture more market share.
• Attends monthly sales meetings.
• Adheres to legal compliance and regulation as outlined by MBH.