CSR (Route Driver)
specialty textile servicesPhoenix, AZ
CSR (Route Driver) Specialty Textile Services - Phoenix, AZ 85007 Position The Customer Service Representative (CSR) is responsible for the daily operation of the route or tasks that have been assigned.
Position Requirements:
Must demonstrate basic English, math, and reading skills.
Must be able to effectively communicate with customers.
Must be able to perform the following physical activities:
- Lift repetitively and/or carry 60 pounds
- Reach up to seven feet
- Walk up to two miles per day
- Bend up to 120 times per day to pick up clean and soiled linen
- Must be able to work outside for extended periods in heat and/or cold.
- Must maintain a valid driver's license.
- Must maintain a valid DOT physical.
- Must have and maintain an acceptable driving record.
- Must present a professional appearance and wear the assigned uniform in the manner directed every day.
- Must be willing to work holidays, weekends, and/or nights.
- Must maintain a high level of attention to detail in all tasks.
Primary Areas of Responsibilities:
- Delivery driving and pick-up of linen from customers.
- Efficient routing and servicing of customers.
- Develop and maintain customer relationships in a manner conducive of insuring and maintaining customer satisfaction.
- Operate a truck in a safe manner and strictly follow all company vehicle policies.
- Utilization of all pertinent company systems and processes of paperwork and service functions.
- Report any "at-risk" or potentially "at-risk" customers to supervisor immediately.
- Identifying customer problems and concerns, and then resolving their complaints and objections.
- Add on business/consistently seek opportunities for route growth.
- Educating the customer regarding abuse and/or less and billing appropriately.
- Primary TasksEnsure proper load requirements, prior to departing for the assigned route each day.
- The delivery of all clean billed merchandise and the pick up all soiled merchandise from each customer's respective designated areas.
- Maintaining the delivery areas within each account.
- Clearly and securely identify each customer's soil individually.
- Communicate with customers and provide a high level of customer service.
- Maintaining accurate inventories by line item within each account, taking physical inventories as needed or directed.
- The accurate completion and follow up of paperwork including:
- Invoice adjustments.
- COD procedures.
- Soil tickets.
- Trip sheets.
- Truck inspection forms.
- The protection of all company assets including merchandise, vehicles, information.
- Demonstrate predictive service by anticipating customer demands and concerns by each individual need, seasonality, and volume of business.
- Ensure the accuracy of customer invoices and deliveries daily.
- Clearly explain credits, charges, and prices to each customer.
- Make special deliveries to customers as required.
- Counting soil, as required by Service Manager.
- Returning customers merchandise as well as damaged product on a daily basis.
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Level
Junior L3
Location
Phoenix, AZ
Occupation
Customer Service Representatives
Industry
Industrial Launderers
Posted
23 days ago