Job Title: CX Intelligence Consultant
Salary: $20-30/Hour
Company: Southwest Airlines
Location: USA
Educational Requirements: Bachelor's Degree
Job Summary:
All of Southwest is coming together to accomplish our mission; connecting people to what matters in their lives through easy-to-use, reliable and affordable air travel. The Customer Intelligence (CX) manager uses tools such as TeraData SQL Assistant, Alteryx, and Tableau to provide analytics to the Customer Experience and Engagement (CX&E) team, which will use the data to define goals and strategic plans for the department. The role involves extracting, cleaning, and combining data from different sources to create unique and frequent reports, dashboards and presentations. They answer and support various ad‑hoc questions, problems, and projects on data and research, serving as a subject‑matter expert to improve operations and support the future of Southwest Airlines.
Responsibilities:
Support the CX/CR organization’s analytical needs to maintain a consistent analysis and reporting environment that enables the organization to leverage data for impact.
Extract and analyze multiple data sets from multiple sources/systems, continuously identify trends and provide insights and management recommendations.
Tell a compelling and relevant data story with well‑defended advice, explain complex concepts with actionable suggestions.
Ensure overall verification and validation of data and analysis, maintaining timeliness, quality, and accuracy.
Generate data and reports to identify problems, make quick changes, and report issues to stakeholders.
Synthesize data to answer business questions and support business strategy.
Promote the use of data across the organization so business lines can interpret data and make improvements.
Assist in identifying and developing analytical solutions to business problems, including developing business issues, defining tasks and solutions, developing work processes, and implementation strategies.
Build relationships with business owners, influence decisions when appropriate, and meet deadlines.
Perform other duties as assigned by senior staff.
Work Arrangement This hybrid position is based at the Southwest corporate office in Dallas, TX, requiring employees to work on site at least three days per week.
US citizenship or current authorization to work in the United States is required; no future work authorization is available.
Equity and Inclusion Southwest Airlines is an equal opportunity employer.
Community and Culture We continue to seek opportunities to showcase the community we serve and welcome applicants with diverse perspectives, backgrounds and experiences.
