B2B Customer Experience Manager
virtual vocationsDenver, CO
B2B Customer Experience Manager
virtual vocationsDenver, COSenior L5
Customer Service RepresentativesBusiness Operations Specialists, All OtherProject Management Specialists
Custom Computer Programming ServicesTelemarketing Bureaus and Other Contact CentersComputer Systems Design Services
APPLY NOW (opens in a new tab)To enhance the B2B customer experience, the full-time B2B Customer Experience Manager will own the end-to-end journey for business customers, managing inquiries, order fulfillment, and relationship building while working remotely.
Key responsibilities:
Own the end-to-end customer experience for B2B accounts, ensuring seamless communication and support
Manage wholesale, bulk, and corporate gifting programs, coordinating orders and fulfillment processes
Oversee the B2B order lifecycle and collaborate cross-functionally to resolve operational issues
Required qualifications:
3-5+ years of experience in customer experience, account management, or B2B customer support
Experience with wholesale operations, bulk orders, or corporate gifting programs
Strong understanding of order management and fulfillment processes
Proficiency with customer service platforms and order management systems
Demonstrated project management and organizational skills
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Level
Senior L5
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Custom Computer Programming Services
Posted
3 days ago