Seasonal Retail Shop Technician Backcountry is seeking a skilled and knowledgeable Seasonal Retail Shop Technician to join our team for the holiday season (expected employment from November through February). As a Retail Shop Technician, you will be responsible for ensuring that all products are maintained, repaired, and assembled according to the company's standards. Your primary objective will be to provide high-quality customer service by assisting with product inquiries and providing technical support, and selling merchandise to customers. Holiday Availability: Must be able to work two of the three major winter holidays (Thanksgiving/Black Friday, Christmas, New Year's Eve/New Year's Day).What you get to do every day: Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment. Perform quality assurance checks on all products prior to customer delivery. Assist customers with technical support and product inquiries. Provide support to sales associates with product knowledge and recommendations. Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies. Work collaboratively with the team to meet sales goals and provide exceptional customer service. Participate in ongoing training and development to stay up-to-date on industry trends and products. Assist on the sales floor as needed. Assist the Store Manager in opening and closing the store as needed. Ensure the store is properly secured and alarm systems are functioning correctly Manage cash and credit card transactions, and perform daily cash reconciliation Other duties as assigned by management team and Lead Shop Tech. What you bring to the role:1+ years of experience in a retail shop technician or similar role. Strong mechanical aptitude and technical skills with outdoor gear and equipment. Excellent customer service skills and ability to communicate effectively with customers. Ability to work independently, manage multiple tasks, and prioritize effectively. Knowledge of the latest industry trends and products. Flexibility to work weekends, holidays, and evenings — especially during the November through February seasonal period. Must be able to lift up to 50 pounds. High school diploma or equivalent. Technical certifications related to outdoor gear and equipment preferred.
Physical Requirements:
Ability to communicate verbally and work cooperatively with associates and customers Ability to remain standing for up to 5 hours at a time Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floorAbility to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floorAbility to lift and/or move merchandise weighing up to 50 lbs. Ability to ascend/descend ladders to retrieve and/or move merchandise Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work Must have a flexible schedule, including availability for nights, weekends, and holidays Regular and predictable attendance$18 - $21 an hour The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.
