Pediatric Medical Assistant

Pediatric Medical AssistantThe Medical Assistant provides comprehensive support to THINK clinical providers. The MA assists clinicians in patient care, performing administrative tasks, such as scheduling appointments, maintaining medical records, and ensuring the smooth operation of the medical clinic. Exceptional communication skills and attention to detail are essential to delivering high-quality patient care and creating an outstanding patient experience. This position offers a unique opportunity to work alongside a dedicated healthcare team and make a meaningful impact on the well-being of patients. Primary Job ResponsibilitiesReview daily clinic schedule Complete chart preparation Front desk responsibilities Room patients and families Deliver outstanding consumer experience Daily Clinic ScheduleReview the clinic schedule for the day for updates or changes Monitor, acknowledge, and address (when applicable) encounters, orders, documents, etc. Note entire schedule and offer assistance to clinicians, specialists, and the EEG team Participate in regular rotations with Team Leadfront desk, rooming patients, back office duties Chart PreparationComplete chart prep for visits scheduled at least 3 days in advanceCheckout Sheet Results: EEG, MRI, labs, consultation notes, etc. Testing (if applicable) Accuracy of clinician information for Visits, NeuroCog, and/or rEEG Appropriateness of reason for visit for the clinician Appointment reminder/confirmation text has successfully been delivered and responded to. If not, reach out to the parent to confirm Check and note billing alertsFront DeskCheck in patients Take payment Verify demographics Confirm all documentation received: (consent forms, ID, insurance card) Schedule patients walking into clinic Rooming of PatientMedical Assistants must be completely fluent and proficient in the followingVital signs check History and DiagnosisRecord allergies, vital signs, complete medication list, hospitalizations, and surgical historyScribe dutiesDocument and record details of the patient's evaluationOrder EntryEnter in real-time as the clinician discusses with the patient Transmit, fax, email, or print as needed Confirm orders were successfully sentPrescription EntryEnter and e-Scribe medications as ordered by the clinician; send refills accordingly Confirm medications were sent successfully via ePrescription logsWrap-UpReview visit summary with parent/patient, encourage and answer questions, and provide clarification as necessary Provide previously prepared orders, handouts, titration sheet, results, testing reports, visit summary, THINK Swag BagChange Visit status to "Checked Out"Outstanding Consumer ExperienceGreet families and patients warmly; welcome them into our office as if our own family Respond to patient requests promptly and thoroughlyin person and during phone encounters Respond to referring physician requests promptly and thoroughlyconnect directly to THINK providers via Team Lead, where applicable Affirm the handoff between office staff and EEG team occurs smoothly Ensure test results and notes are delivered to designated destinationpatient or physician location Keep the exam rooms and MA station sanitized and free of clutter Ensure all work areas and exam rooms are spotless Always provide the WOW factor and be a team player. This is what makes THINK special!