Conexess Group is aiding a large healthcare client in their search for a Data Center Technician. This is a long-term contract opportunity with a competitive compensation package. Please note we are unable to provide sponsorship or work c2c for this role. This is an onsite position in Elk Grove Village, IL Position Overview We are seeking a hands-on Data Center Technician / Engineer to support the day-to-day operation, maintenance, installation, and troubleshooting of physical server, network, and storage infrastructure. The ideal candidate will have experience with data center operations, hardware installation, cabling, LAN/SAN environments, break/fix support, and vendor coordination.
Responsibilities:
Rack, install, cable, test, and maintain physical server, network, telecommunications, and storage equipment.
Perform hardware replacement, break/fix, RMA, maintenance, and decommissioning activities.
Install, route, label, troubleshoot, and maintain Ethernet, fiber, and copper cabling according to data center standards.
Troubleshoot physical infrastructure, LAN, SAN, connectivity, and hardware issues.
Provide Tier II/III hands-on support for server, network, and storage infrastructure.
Perform basic OS configuration and connectivity checks before transitioning systems to remote support teams.
Support data center projects, deployments, releases, and maintenance activities while following change-control procedures.
Submit and manage change requests, problem tickets, and repair activities.
Coordinate and provide oversight for vendors and cabling contractors.
Maintain appropriate inventory of hardware components, fiber, copper, and jumper cables.
Provide onsite “remote hands” support for teams troubleshooting LAN/SAN and equipment issues remotely.
Participate in incident response and support high-impact issues in accordance with established SLAs.
Coordinate site access and security clearance for visitors and third-party vendors.
Document data center activities and infrastructure using DCIM and other required systems.
Provide performance updates and recommendations for infrastructure improvements.
Qualifications:- 3+ years of experience in data center operations, infrastructure, network, server, and/or storage support.
- Experience supporting large enterprise networks and SAN environments; healthcare experience preferred.
- Working knowledge of Layer 2/Layer 3 networking, network protocols, and SAN Fibre Channel.
- Experience with enterprise networking/vendor equipment such as Cisco, Juniper, F5, and Riverbed preferred.
- Strong understanding of data center cabling principles.
- Experience with troubleshooting tools such as Wireshark and tcpdump.
- Basic knowledge of Linux and Windows environments.
- Basic understanding of Python preferred.
- Strong troubleshooting, organizational, communication, and collaboration skills.
- Ability to work effectively with internal teams, vendors, and remote support teams.
- Ability to learn and use DCIM systems for data center documentation.
- Basic proficiency with Microsoft Office/Microsoft 365 applications.
- Ability to lift up to 30 lbs.
- Associate degree in Computer Science or a related field preferred, or equivalent education and experience.
- Preferred Certifications
- Cisco CCNACompTIA A+CompTIA Network+
