Principal Technical Writer — Customer Onboarding Strategy

Elastic, the Search AI Company, is seeking a Principal Technical Writer to lead onboarding and Getting Started content. You will transform onboarding materials into a cohesive, narrative-driven experience, guiding users from first setup to first value. You will partner with the SSC team and align across field, product, and docs to improve trial-to-paid conversion and content effectiveness. You will shape narrative architecture for the user journey, championing the new-user experience while