Description: Barista Shift Lead
Overview:
The role of a barista shift leader extends beyond just making coffee. At Lori’s Recharged, you will provide a trusted place for joy and support when people need it most. You will provide products and services that nurture, inspire, and comfort. As a Barista shift lead in our Recharged coffee shops, you will be responsible for providing excellent customer service and engaging from the heart while creating and serving delicious beverages. Shift leads are generally responsible for coaching barista team member throughout the sift to execute Lori’s brand standards. You will set goals, assign job duties, and motivate others.
Key Responsibilities:- Provide excellent customer service by practicing GUEST standards (Greet, Understand, Educate, Suggest, and Thank) and ensure baristas understand and practice these standards
- Take guest orders and process payments using the point of sale (POS)
- Prepare and serve a variety of hot and cold beverages, such as coffee, tea, and smoothies and ensure baristas follow brand guidelines
- Prepare food items such as sandwiches, pastries, and salads and ensure barista team members follow food safety standards
- Ensure cleanliness and sanitation of work area, equipment, and utensils
- Follow health and safety guidelines when handling food and beverages and ensure barista team members do the same
- Maintain inventory of supplies and restock as needed
- Collaborate with team members and store manager to ensure efficient operations
- Communicate shift priorities, goals, and results to barista team members
- Coach as needed throughout a shift providing timely, constructive, and clear feedback
- Support the training of barista team members as needed
- Oversight of safety, security, and profitability policies/processes throughout a shift
- Communicate clearly with the next shift lead to help prepare them for the shift
Note:
This summary is not exhaustive and may be adjusted to meet operational needs in compliance with the Americans with Disabilities Act (ADA).Qualifications: Basic computer skills Food Manager Certification (Lori’s will provide if needed) Ability to work flexible hours, including evenings, weekends, and holidays. Regular and predictable attendance is an essential requirement. Fluent in spoken and written English Previous leadership experience in retail, restaurant or hospitality preferred.
Physical Demands/Working Conditions:- Standing on feet up to eight hours/day
- Repetitive motion including bending, stooping and reaching
- Lifting objects, ice, products, boxes up to 30 lbs
- Working in a small space
Key Competencies:- Works well with others in a fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and adapt to change
- Guest focused
- Ability to assist with training
- Problem solving
- Motivating others
Our Values:
We believe in kindness, integrity, and service. Our team members are the heart of our stores, creating meaningful moments for guests during life’s most important times.
What We Offer:- Generous employee discounts
- Commuter benefits
- A supportive, inclusive workplace culture
Equal Opportunity Employer
Lori’s Gifts is committed to a diverse and inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, age, disability, veteran status, or any other protected status.
Reasonable Accommodations:
Lori’s Gifts complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Lori’s Gifts Human Resources at 972-759-5000 or hello@lorisgifts.com.
