Store Supervisor / Dispatcher

Store Supervisor / DispatcherWhizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly. Open and close the store using a written checklist, and keep the space clean and safe. Check couriers in and out, hand out e-bikes, and receive them back at the end of each shift. Swap and charge batteries, and keep the battery area organized. Track bikes, batteries, and spare parts, and run a regular inventory count. Log damaged bikes and follow up with the mechanic until each one is repaired and back in service. Support couriers who stop by: phone charging, water, basic questions, and escalating issues to management. Record attendance and no-shows, and send a short end-of-shift report to the next supervisor. Put couriers on shifts: build and confirm the shift schedule, and fill open slots when someone cancels or doesn't show. Track attendance in real time: confirm who has arrived, who is late, and who is a no-show, and record it. Make sure couriers are logged in on time, on the correct shift, and in the correct delivery zone. Monitor active couriers on the delivery platform during the shift and move people between areas when demand shifts. Help couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concerns. Coach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to management. Hand over open issues, schedule changes, and courier notes to the next supervisor at the end of each shift. Take full ownership of inventory and asset accountability: e-bikes, batteries, chargers, spare parts, tools, and any equipment issued to couriers. Keep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly. Our goal is 100% accuracy. Coordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into service. Help prevent loss: control access to bikes and batteries, document every check-out and return, and report missing or damaged equipment right away. Keep the store safe, organized, and efficient: a clean workspace, labeled storage, safe battery charging and storage, clear walkways, and safety equipment in place. Follow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-up. Track attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action. 10-hour shifts at the store, 10:00 AM to 8:00 PM, including a 30-minute unpaid lunch (9.5 paid hours per shift). Possibility for alternating weeks of 4 days and 3 days. Every other weekend off, with weekends shared equally between the two supervisors. No overtime: you will not work more than 40 hours in a week. You're the only supervisor on shift. Lunch is taken in the midday lull, and you're fully off duty during it.