Host

Host/Hostess Accountability Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Exhibits Denny’s Guiding Principles when interacting with others. Key Business Areas A “Key Business Area” is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:1. Consistently exhibits Denny’s Vision, Mission, and Guiding Principles2. Greets guests immediately in a friendly manner upon arrival and acknowledges at departure3. Demonstrates a sense of urgency and meets service cycle timing standards4. Seats guests at clean, dry tables utilizing proper seating rotation5. Determines and provides for any special needs of guests6. Maintains guest waiting list and adheres to proper seating order procedures7. Describes promotions and suggestively sells while seating guests; takes initial beverage order8. Attends to any other guest needs during the entire dining experience as warranted9. Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions10. Uses proper telephone etiquette11. Enters and delivers “To Go” orders correctly12. Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues13. Assists service personnel in providing beverage orders and refills, and clearing and setting tables14. Willingly assists other team members without being asked15. Maintains proper supply of clean menus16. Lifts and carries supplies and equipment up to 30 lbs.17. Demonstrates knowledge of station and floor breakdowns18. Possesses strong product and menu knowledge19. Maintains foyer area of restaurant to be clean, organized, and inviting to guests20. Completes all required side-work, including deep cleaning assignments21. Adheres to Denny’s Brand Standards and internal policies and procedures22. Provides courteous service and is cordial to all team members and guests

1. Guests FirstThey’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.2. Embrace Openness Open means so much more than just being open for business 24/7. It means being open to all people, appetites and budgets. It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.3. Proud of Our Heritage We are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price. No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.4. Hungry to WinAt Denny’s, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness. We are open to fresh, innovative thinking. We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.5. The Power of WeOur Denny’s family is our most important asset. We trust, support and respect each other and work together for the greater good. We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it. This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.