Team Lead I at “Top Workplace”
Join our life‑saving mission! Become part of a fast‑growing healthcare company where you’ll oversee employees maintaining and delivering vital medical equipment and manage branch operations. As Team Lead, you’ll be crucial in nurturing a high‑performing team, optimizing operational performance, and helping ensure exceptional service to our hospital partners.
A Day in the Life
Team Leadership And Development
Supervise a team of two or more employees, fostering a collaborative and high‑performing work environment.
Participate in trainings to enhance team skills and capabilities and maintain updated knowledge of equipment, services, and policies.
Operational Management
Oversee branch processes for timely equipment delivery and pick‑up, ensuring operational efficiency.
Implement policies and procedures to ensure compliance with company standards and industry regulations.
Customer Service And Relationship Management
Provide excellent customer service, listening and responding to our partners’ equipment needs.
Uphold a climate of professionalism, including the use of company uniforms at all times.
Logistics And Inventory Management
Manage medical equipment inventory, storage and maintenance.
Load, secure, and carefully transport life‑saving medical equipment to and from hospitals, adhering to company policies and safety standards.
Help service, ship, and receive equipment in the branch warehouse.
Maintain company vehicles.
Administrative And Compliance Duties
Input and maintain accurate digital records and prepare regular reports on customer orders, equipment maintenance and inventory tracking, and track key performance metrics.
Coordination and Communication
Collaborate with customers and company sales representatives, logistics, customer experience and other department team members to coordinate equipment deliveries and pickups and support for our healthcare partners.
Additional Responsibilities: Travel periodically.
Perform other duties as needed.
Qualifications: Education/Experience
One or more years of managerial experience in medical equipment rental operations.
High school graduate or equivalent.
Bachelor’s degree in business administration, healthcare management, or a related field.
Preferred Qualifications:
Ability to lead and motivate a team of direct reports, fostering a positive and inclusive work environment.
Outstanding listening, communication and collaboration skills with the ability to maintain composure under pressure in a hospital environment.
Highest integrity and relentless commitment to delivering value to customers and co‑workers.
Resourceful in a fast‑paced environment with a desire for professional growth and mastery of new technologies.
Strong organizational, attention‑to‑detail, critical thinking and problem‑solving skills.
Skills & Abilities: Ability to work multiple shifts, including on‑call as needed.
Ability to lift up to 75 lbs. and push/pull up to 150 lbs.
Ability to pass a DOT certification/physical.
Own a valid driver’s license.
