Service Selling Agent

Key Responsibilities: Make outbound and receive inbound calls in a courteous and professional manner Educate customers on available services and identify upsell opportunities Listen actively to understand customer needs and recommend tailored solutions Use internal systems to manage accounts and process service requests accurately Research and resolve customer issues, coordinating with other departments as needed Accurately document customer interactions and follow established procedures Adhere to scripts, policies, and compliance standards Maintain confidentiality and handle sensitive information responsibly Escalate complex issues to supervisors or appropriate teams Stay current with training, updates, and system changes Meet attendance and scheduling expectations Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Excellent verbal and written communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Dependable and punctual with a strong work ethic Strong problem-solving and conflict resolution skills Customer-focused, empathetic, and solution-oriented Ability to multitask and manage time effectively Comfortable in a fast-paced, evolving environment Team-oriented with strong interpersonal skills Preferred (Not Required): 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center Experience in state or federal work environments