Job Description:
As an In-Room Dining Server at Hilton Charlotte University Place, you'll play a crucial role in delivering exceptional experiences to our guests. You’ll have the opportunity to provide high-end customer service by bringing delicious meals and beverages directly to our guests' rooms, ensuring each visit is memorable. With a commitment to excellence and a focus on hospitality, you'll be part of a team that values innovation and employee growth. We offer competitive pay, flexible working hours, and opportunities for professional development. Our inclusive culture and collaborative work environment support your career advancement. Join us to be part of a dynamic team that thrives on delivering outstanding service and creating unforgettable experiences for our guests. Let's build something incredible together.
Responsibilities:
Deliver meals and beverages to guest rooms promptly and with a warm smile, ensuring a memorable dining experience.
Maintain a keen attention to detail by accurately taking and confirming guest orders, ensuring all preferences are met.
Collaborate with the kitchen and other team members to ensure timely and efficient service delivery.
Uphold the highest standards of cleanliness and organization in all in-room dining areas.
Respond swiftly and courteously to guest inquiries and requests, enhancing their overall stay.
Assist in setting up and clearing trays, ensuring all items are accounted for and properly presented.
Contribute to a positive team environment by sharing feedback and supporting colleagues in daily operations.
Qualifications:
Communication: Speak clearly and maintain a polite, professional, and discreet demeanor.
Physical Stamina: Stand or walk for long shifts, and lift or push heavy food trays and carts (up to 25–50 lbs).Menu Knowledge: Understand all menu items, ingredients, preparation methods, and daily specials.
Multitasking: Manage multiple room orders, phone calls, and hallway pickups efficiently.
About Company:
Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!
