Job Description: Accounts Receivable Collections Specialist – Regional Accounts
Location: Sarasota, FL
Pay Rate: $23.00–$24.00 per hour
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Employment Type: Full-Time, Temp-to-Hire
Industry: Waste and Environmental Services
Position Overview:
Ad-VANCE Talent Solutions is hiring an experienced Regional Collector for our client company in Sarasota. This position manages a portfolio of customer accounts throughout the region and is responsible for collecting past-due balances. The Regional Collector will contact customers, research billing discrepancies, secure payment commitments, document collection activity, and coordinate with regional offices to resolve outstanding account issues. The ideal candidate has previous accounts receivable or collections experience and can confidently discuss past-due balances while maintaining positive customer relationships.
Responsibilities:
Review accounts receivable aging reports and identify past-due accounts requiring follow-up.
Contact commercial and residential customers by telephone and email regarding outstanding balances.
Collect payments and secure payment commitments within company guidelines.
Research invoices, payments, credits, adjustments, and billing discrepancies.
Respond to customer questions and provide copies of invoices, statements, and other account documentation.
Establish and monitor approved payment arrangements.
Document collection calls, disputes, promises to pay, and follow-up activity accurately.
Follow up on unpaid balances and missed payment commitments.
Coordinate with customer service, billing, sales, and regional division personnel to resolve account issues.
Reconcile customer accounts and research unapplied or incorrectly applied payments.
Recommend accounts for service interruption, escalation, or outside collection activity according to company procedures.
Maintain accurate account notes and collection records.
Prepare collection reports and communicate account statuses to regional management.
Work toward established collection, call-volume, and accounts-receivable goals.
Protect the confidentiality of customer and financial information.
Assist with additional billing and accounts-receivable responsibilities as needed.
Qualifications:- High school diploma or GED required.
- At least two years of accounts receivable, collections, billing, or customer-account experience preferred.
- Business-to-business collections experience is strongly preferred.
- Knowledge of invoices, payments, credits, account histories, and aging reports.
- Strong telephone communication, negotiation, and customer-service skills.
- Ability to discuss overdue balances professionally and confidently.
- Experience researching and resolving billing discrepancies.
- Strong attention to detail and accurate data-entry skills.
- Ability to manage a large portfolio of accounts and meet collection deadlines.
- Comfortable working across multiple computer systems.
- Proficiency with Microsoft Outlook and Excel preferred.
- Experience in waste services, utilities, transportation, logistics, property management, or another service-based industry is helpful but not required.
- What Makes Someone Successful in This Role?
- Professional but persistent collection skills
- Strong follow-up and account-management abilities
- Confidence discussing past-due balances
- Excellent attention to detail
- Ability to investigate and resolve complicated account issues
- Dependable attendance and consistent productivity
- Sound judgment when escalating delinquent accounts
- Ability to balance collection goals with positive customer relationships
- Apply TodayIf you have experience in accounts receivable or collections and are skilled at resolving account issues while securing payment, we encourage you to apply. Qualified candidates will be contacted to discuss the position and next steps.
