ROLE SUMMARY:
Lead and develop a team of Vertiv Site Leaders responsible for the safe, efficient, and successful execution of assigned field operations and customer projects. This position provides operational leadership, direction, coaching, and support to Site Leaders while ensuring compliance with Vertiv safety requirements, policies, processes, quality standards, and customer expectations.
The position is responsible for establishing, monitoring, and reporting key performance indicators (KPIs), managing field resources, supporting project execution, developing Site Leader capabilities, and identifying opportunities to improve operational performance.
This role will ensure Site Leaders and their assigned resources maintain professional conduct, represent Vertiv appropriately, and adhere to all applicable Vertiv policies, procedures, standards, and Employee Handbook requirements.
ESSENTIAL ROLE FUNCTIONS Safety Leadership: Drive and reinforce Vertiv's "Safety as a Value" culture through personal leadership, field engagement, accountability, and proactive identification and mitigation of safety risks.
Safe Work Execution: Ensure Site Leaders and assigned resources perform all work in accordance with Vertiv, OSHA, customer, General Contractor (GC), and applicable site‑specific safety requirements.
Incident Prevention and Response: Drive a zero‑incident culture through proactive safety leadership, risk identification, training, and accountability. Ensure all safety and service incidents are immediately addressed, reported, documented, and escalated in accordance with Vertiv requirements.
Incident Escalation: Immediately notify the Site Leadership Operations Director by phone of any significant safety, service, quality, customer, or operational incident requiring escalation.
Field Availability:
This position requires approximately 80% travel. The typical operating model is a rotation of approximately three weeks in the field followed by one week of field break, subject to project and business requirements.
Resource Readiness: Ensure assigned resources are trained, qualified, equipped, and prepared to perform their assigned responsibilities, including appropriate tooling, uniforms, PPE, and required certifications.
Daily Operational Support: Provide leadership and direction to Site Leaders regarding daily operational requirements, project needs, resource challenges, customer concerns, schedule issues, and escalations.
Process Compliance and Continuous Improvement: Collaborate with management and peers to ensure Site Leadership processes are consistently followed, effectively executed, and continuously improved.
Leadership and Professional Conduct: Ensure Site Leaders demonstrate professional leadership, ethical behavior, accountability, and appropriate representation of Vertiv in all interactions with customers, General Contractors, subcontractors, employees, and other stakeholders.
Resource Planning and Utilization: Forecast and request project resources as required and manage assigned resources to meet or exceed the established resource utilization target of 83%.
Labor and Overtime Management: Monitor resource schedules and project staffing requirements to maximize productivity and minimize unnecessary overtime while maintaining project schedule and execution requirements.
PTO and Field Break Management: Coordinate PTO, field breaks, rotations, and resource availability to minimize disruption to project execution and maintain appropriate project coverage.
Training and Development: Ensure Site Leaders and assigned resources receive required Vertiv product, technical, safety, leadership, and process training. Coordinate with the Vertiv Training Academy as necessary to schedule and maintain required training.
Performance Management and Coaching: Regularly coach, develop, and provide performance feedback to Site Leaders. Recognize strong performance, address performance deficiencies, and escalation employee performance concerns in accordance with Vertiv policies and procedures.
Labor Reporting: Ensure all team labor hours are accurately reported, reviewed, and approved in accordance with Vertiv requirements and established deadlines.
Tooling and Vehicle Management: Ensure Vertiv-owned tooling, equipment, and vehicles are properly maintained, inspected, and available for use. Ensure tooling requiring calibration is maintained in accordance with applicable requirements.
Financial Accountability: Control operational spending by monitoring travel, lodging, living expenses, P-Card expenditures, overtime, and other field‑related costs while maintaining appropriate resources and project support.
Project Execution: Monitor Site Leader performance and project execution to ensure work is progressing safely, productively, on schedule, and in accordance with Vertiv requirements, engineering documentation, customer expectations, and quality standards.
Quality Assurance: Promote quality at every stage of p
