Sales Manager, Vendor Partnerships

Who We Are: Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 48 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary: Reporting to the Sr. Director, Sales, the Sales Manager, Vendor Partnerships owns the end-to-end commercial performance of OHS’s key vendor and channel partner relationships, operating at the intersection of sales execution, analytics, and partner enablement. This role sets strategy, builds scalable processes, and translates performance data into outcomes that move the needle for both OHS and its vendor partners while serving as the primary voice of OHS to the vendor channel and the primary internal advocate for vendor needs, balancing relationship depth with rigorous performance management. Success is measured by vendor sales performance against targets, growth in revenue driven through the channel, and the quality of enablement infrastructure built for partner-facing sales teams. This position partners closely with Sales Leadership, Finance, Operations, Marketing, and Vendor Management to align channel strategy with OHS’s overall commercial objectives. Although this function does not directly manage OHS employees, it is responsible for partnering with our vendors to ensure their teams are trained to OHS standards and that the appropriate incentives, engagement practices and cultural elements are in place to attract and retain high-quality talent. The role can be in our Naperville office or remote and expected travel to headquarters and or partners is ~ 25%. Strong preference for candidates with experience in home warranty, home services, insurance, telecom, or high-volume inbound contact center sales.

Competencies: Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.