Summary:
The Contract Account Manager will work closely and report to the Associate Director, Contract Account & ROC Management. This role will work with internal departments within our company to coordinate and provide each customer with information on Services & Maintenance Agreements (SMA) and Turbine Supply Agreements (TSA)-related activities.
Responsibilities/Duties:- In coordination with service site management, manage customer interactions related to SMA and TSA related activities and ensure accurate and consistent agreement implementation
- Set and manage customer expectations, particularly with respect to service operations and maintenance.
- Communicate with customers to identify needs and evaluate potential solutions.
- Working with service operation teams, manage SMA and TSA requirements to ensure both the company and the customer are meeting their contractual obligations.
- Ensure all reports are sent to customers in a timely manner, including monthly availability reports, service-related reports, and all other relevant reports.
- Continually seeks opportunities to increase customer satisfaction and strengthen customer relationships.
- Efficiently build and maintain a knowledge base of each customer's business, organization, and objectives.
- Facilitate monthly, quarterly, and/or annual meetings, as necessary, with the company and customers.
- Track SMA and TSA payments, including quarterly invoices, Availability Liquidated Damages (LDs), and Bonuses, and other applicable payments.
- Track the status of all operating projects and compile a monthly report highlighting all open issues.
- Work with Service Operations, Commercial Contract Management, Legal, and Sales teams on all contract extensions, change orders, amendments, warranty claims, and needed changes.
- Track customer interactions, follow-ups, issues, and project milestones and deliverables.
- Communicate SMA and TSA requirements to all stakeholders in a timely and clear fashion.
- Record and maintain meeting minutes, as necessary for customer meetings.
- Promote and enforce safety culture across the range of employees, contractors, and subcontractors to maintain highest quality, health, safety, and environmental performance.
- Follow QHSE policies, procedures, and guidelines
- Ensure that projects are designed and built to the highest quality, health, safety, and environmental standards.
- Promote and contribute to continuous improvement of company ISO’s program.
- Lead, promote and encourage all directly associated staff to comply with established QHSE management system requirements within 9001, 14001, and 45001 standards.
- Other duties as assigned or as business needs emerge
Required Education and Experience:
Bachelor’s degree in engineering or business from an accredited university. MBA is a plus. Minimum of 5 years’ experience in a contract management role. Key account management experience in the wind energy field is preferred.
Desired Qualifications/Core Competencies/Skills:
Able to demonstrate knowledge of current wind energy trends in the United States and/or Latin American countries.
Able to demonstrate a professional network with access to decision makers at active wind turbine purchasers.
Strong written/verbal communication and presentation skills.
Strong work ethic.
A quick learner capable of working independently with minimal supervision.
Willingness and ability to travel domestically and internationally up to 30% of working time.
Must pay attention to detail.
Demonstrated ability to understand and explain contract language.
Results-oriented with a good understanding of process improvement and best practices.
Effective decision-making and problem-solving skills.
Proven records of excellent customer service.
Competent with Microsoft Office suite, including Word, Excel, PowerPoint, and Project.
Fluency in Spanish and/or Mandarin is a plus.
The job will report to the offices in Illinois and candidates who reside in the state of Illinois are preferred.
