Panhandle Animal Shelter Thrift Store Manager Uphold Panhandle Animal Shelter values and mission and assure high quality customer service through managing staff, volunteers and the functions of the sorting facility to ensure a highly effective team that supports an increase in donations and sales while keeping expenses to or under budget.
Essential Duties and Responsibilities:- Sort and price donated goods.
- Maintain product flow guidelines
- Maintain production and donation logs
- Manage garbage to reduce cost.
- Maintain a clean, well-managed and safe work floor and work space.
- Provide good leadership and execute the code of conduct in a manner that encourages respectful relationships.
- Accomplish production goals and to support the mission and vision.
- Manage monthly staff training which increases the ability for staff and volunteers to perform their job more effectively.
- Self-starter with ability to problem solve.
- Is comfortable driving and has the ability to operate a 15' box truck is preferred.
- Work hard in a fast-paced environment.
- Communicate regularly with sorting supervisor to ensure a cohesive team.
- Understands of the importance of the donor process and how it supports the mission.
- Follow all policies and procedures.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies: Oral Communication Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings. Written Communication- Writes clearly and edits work for spelling and grammar, able to read and interpret written information. Internal/External Customer Service- Manages difficult or emotional donor situations, responds promptly to donor needs, solicits feedback to improve service, responds to requests for service and assistance, meets commitments, and supports everyone's efforts to succeed. Cost Consciousness- Develops and implements cost saving measures, contributes to profits and revenue, conserves organizational resources. Ethics- Treats people and animals with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational mission and values. Safety and Security- Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly. Attendance/Punctuality- is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time. Dependability- Follows instructions, takes responsibility for own actions, keep commitments, commits to long hours of work when necessary, completes tasks on time or notifies appropriate person with an alternate plan. Accountability- Has a high level of personal ownership and understanding of their responsibilities. Seeks clarification to have a deep understanding of their role.
Position Requirements:
Minimum 1 year experience and /or training/education in thrift/warehouse preferred.
Minimum 1 year experience in high standard customer service environment required.
Excellent written and oral communication skills required.
Ability to work as part of a team.
Demonstrates compassion, integrity, respect and stewardship toward people and animals are required.
Proficient in MS Office programs and computer knowledge/experience preferred.
Two forms of a valid ID, one a official picture ID
Physical Demands:
While performing the duties of this Job, the employee is regularly required to walk and sit and stand; is regularly required to use both hands to make coordinated movements to grasp or type; is regularly required to lift and /or move up to 50 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Proper lifting technique is required.
Work Environment:
This is a fast moving and physically strenuous position. The employee is occasionally exposed to toxic or caustic chemicals. The employee is occasionally exposed to fumes or airborne particles. The employee may be exposed to animal feces and animals with a potential for zoonotic exposure.
