Job Description:
Beginning in 1968 HYTORC established itself as the worldwide leader in hydraulic and pneumatic torque wrench manufacturing and has become the most trusted name in the industry. Over our 50-year history, we have focused on engineering new technologies while building a 24/7 service network. Our mission is to make industrial bolting simpler, more precise, and more reliable. Whether we’re helping to cap the Gulf oil leak in the bottom of the ocean or reaching for the sky in erecting the new World Trade Center, we provide a myriad of industries with better bolting solutions.
General Duties:
Using the service vehicle to expand our presence in the assigned territory, creating and maintaining customer relationships, managing customer tool repairs, and calibration needs, and serving as a technical consultant addressing various application challenges. We are ISO 17025 Accredited. Prospective candidates must have an attention to detail and the ability to follow procedures.
Essential Duties and Responsibilities:- Travel throughout your territory to call on regular and prospective customers to solicit and perform repair and calibration needs, as well as to provide technical consultations.
- Initiate contact with prospective customers to grow new business to include cold calls, networking and leads.
- Work with HYTORC Bolting Specialists within assigned territory to ensure territory growth.
- Combining technical experience with company training -- address customer needs including troubleshooting and maintenance of mechanical, hydraulic, pneumatic, electric, and manual tools, pumps, and equipment.
- Attention to detail - Adhere to company processes, procedures, documentation, safety standards, and schedules.
- Provide required reporting to Repair Manager as to schedule updates, tasks completed, market information, and activity reports detailing weekly accomplishments.
- Work with Repair Manager and service team members, and customers to meet the growing day-to-day repair requirements.
- Driven to exceed goals and Key Performance Indicators as outlined by the Repair Manager
- Provide support as needed to area managers for the growth of sales and service opportunities.
- Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
- Assist in familiarizing and training customers on tool operation and maintenance.
- Demonstrates orientation toward excellent customer service by conducting daily activities, communications, and interactions in a cooperative, positive, and professional manner.
- Completes all necessary paperwork for repairs and calibrations.
- Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
- Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.
Education/Experience Required:- High School diploma 3 years of hands-on mechanical/technical experience.
- Proven track record of customer service/sales success.
- Proven track record of working independently and within a team environment.
- Self-motivated and driven to succeed.
- Ability to fill and manage schedule.
- Excellent technical, communication and organizational skills.
- Clean and valid driver’s license.
- A safe, preferably covered, space at or near your home to keep the van overnight.
- Computer Skills Necessary:
- Basic Microsoft Outlook, Word, Excel
Physical Demands/Requirements: Be able to lift or move up to 75 pounds.
Work Environment:- This position requires travel throughout the Carolinas to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle.
- Benefits Available:
- Health Insurance / Dental Insurance / Vision Insurance / Paid Time Off /Salary: $80,000 - $120,000 Join us and find out why HYTORC is not a job, but a lifestyle!
- Apply now and submit a cover letter detailing why you are the right person for this role!
