We are looking for a Loss Mitigation Specialist to support mortgage servicing operations in Coppell, Texas. This Contract position focuses on reviewing delinquent loan situations, evaluating workout options, and helping ensure borrowers are guided through available resolution paths with accuracy and professionalism. The role requires strong attention to detail, sound judgment, and the ability to manage sensitive financial information in a fast-paced environment.
Responsibilities:
Review delinquent mortgage accounts to determine appropriate loss mitigation solutions based on investor and company guidelines.
Communicate with borrowers to gather required documentation, explain available assistance options, and provide timely status updates.
Analyze financial information to assess eligibility for repayment plans, loan modifications, forbearance arrangements, or other resolution programs.
Maintain accurate records of account activity, supporting documents, and decisions within servicing systems.
Coordinate with internal teams to move files through the evaluation and approval process efficiently and in compliance with established procedures.
Monitor assigned cases to ensure deadlines are met and follow-up actions are completed promptly.
Resolve issues that may delay application reviews by identifying missing information and working with relevant parties to obtain it.
Support operational updates and process-related changes within servicing workflows when needed.
