Self Storage Assistant
platinum storage groupNorthborough, MA
Self Storage Assistant
platinum storage groupNorthborough, MAEntry L2
Lessors of Miniwarehouses and Self-Storage UnitsLessors of Nonresidential Buildings (except Miniwarehouses)Nonresidential Property Managers
APPLY NOWSelf Storage Assistant This is a part-time role with a schedule of: Tuesdays - Saturdays5 hours/day flexible between 8:30am and 5pmProvides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager.
Essential Functions:
- Provide excellent customer service in person, over the phone, and online
- Assist customers with unit rentals, payments, and account questions
- Conduct property tours and explain unit features and benefits
- Maintain the cleanliness and appearance of the facility
- Perform daily site checks, including security walkthroughs
- Effectively resolve customer/tenant problems
- Complete and submit company forms and reports accurately and timely
- Process payments and complete basic administrative tasks
- Other Job Functions
- Contribute to a positive work environment
- Maintain a professional personal appearance
- Perform minor maintenance & custodial duties
- Enforce rules governing the property
- Maintain clean, orderly office and restrooms
- Stock merchandise (if applicable)
- Perform other duties as assigned
Physical Requirements:
- Sit or stand for up to 8 hours per day
- Ability to traverse entire property for audit, lock removal or tour purposes
- Ability to bend, twist and lift
- Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure
Qualifications:
- Previous retail, support, or customer service experience
- Computer experience (preferably MS Office suite)
- Communicate effectively, both written and verbally (English)
- Demonstrates high customer service standards
- Pass a pre-employment drug screen and have acceptable results of a background check
- Current valid driver's license and auto insurance
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Level
Entry L2
Location
Northborough, MA
Occupation
Counter and Rental Clerks
Industry
Lessors of Miniwarehouses and Self-Storage Units
Posted
yesterday