Retail Supervisor - NCST RetailThe Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager. Responsible for interactions between management, guests, employees, and vendors.
Job Responsibilities:- Supervises the receiving and tagging of incoming merchandise
- Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service
- Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor
- Handles the storing of all incoming merchandise in assigned locations
- Ensures correct pricing on all products on the floor
- Maintains customer service standards
- Cashiers when necessary to expedite the processing of guest's purchasing
- Responsible for the recording of damaged merchandise
- Merchandises the floor for maximum sale of all products
- Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
- Leads special projects (i.e., holidays, events, book signings, etc.) when needed
- Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible
- Leads the maintenance of inventory levels within guidelines
- Works with manager to always ensure full productivity on the floor
- Interacts with customers for possible merchandising opportunities
- Takes charge of unpacking and pricing of new merchandise
- Conducts periodic inventory count based on schedule established by controller and retail buyer
- Ensures that packing slips and invoices are reconciled by the retail clerk
- Fully understands the point-of-sale system
- Follows and implements all wage and hour standards/procedures; to include meal breaks and schedules
- In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service
- Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities
Qualifications:- At least 2 years of experience in a similar role
- Ability to use telephone, computer, Micros Point of Service (POS) system
- May be required to work overtime, nights, and/or weekends
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
