Warranty Administrator - Paint & Drywall

Overview: Position Type Full Time

Description: GENERAL STATEMENT OF JOBAt Stancil Services, our commitment to quality doesn't end when the job is done — it continues through every client interaction during the warranty period. The Warranty Administrator plays a vital role in ensuring homeowners and builders receive responsive, reliable, and exceptional service long after project completion. This role serves as the communication hub between homeowners, builders, and the internal production team. The Warranty Administrator will manage warranty requests, coordinate schedules, maintain accurate documentation, and ensure every service interaction reflects Stancil's values of professionalism, integrity, and care. If you excel at organization, customer service, and keeping operations running smoothly behind the scenes, this is your opportunity to make a direct impact on client satisfaction and Stancil's reputation for excellence. SUPERVISORY RESPONSIBILITIESNoneESSENTIAL JOB FUNCTIONSReview builder warranty portals and email requests to create work orders based on provided repair lists. Manage scheduling and ensure the timely completion of warranty and service requests. Communicate with the Warranty Manager on scheduling, workflow, and any necessary changes. Confirm job readiness and schedule appointments directly with homeowners. Maintain strong builder relationships by responding promptly to inquiries and documenting all actions taken. Respond to builder or field inquiries by reviewing prior requests, gathering relevant information, and ensuring responses are accurate, complete, and clearly understood. Record and track all builder communications and warranty documentation to ensure accountability and frequently with homeowners, managers, and field employees regarding project and service the Warranty/Service schedule to ensure commitments are met and priorities are aligned. Handle homeowner interactions professionally, resolving concerns with empathy and composure. Other related duties as assigned.

Qualifications: EDUCATION, EXPERIENCE AND TRAININGHigh school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalent, etc.). • Strong computer proficiency, including Microsoft Office Suite. Knowledge of Sage software preferred but not required. Prior experience in customer service or administrative written and verbal communication skills. Ability to multitask, stay organized, and maintain accuracy under pressure. STANDARDS OF PERFORMANCEDemonstrate professionalism and attentiveness when working with builders, homeowners, vendors, and team members. Take initiative and apply creative problem-solving to improve workflows and customer experiences. Maintain steady workflow and composure when managing deadlines and high volumes of requests. Uphold positive interpersonal relationships built on transparency, respect, and tasks accurately, efficiently, and with consistent follow-up. Protect company and customer information with discretion and confidentiality. Communicate clearly and courteously across all channels — phone, email, and in person. Exhibit adaptability and willingness to embrace change in a growing company. Demonstrate excellent phone etiquette, empathy, and professionalism when engaging with homeowners. Arrive reliably, maintain punctual attendance, and adhere to company policies regarding time off and scheduling. Represent Stancil Services with the highest standards of service, reliability, and accountability. WORKING ENVIRONMENT AND CONDITIONSPrimary work performed in an indoor office environment with a cubicle or desk-based workspace. Requires frequent computer use and extended periods of sitting or standing. Must be able to climb one flight of stairs to access workspace. Regularly interact with homeowners and builders, occasionally managing sensitive or emotional conversations with professionalism. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job. TOOLS AND EQUIPMENTOffice computer and peripheral equipment (printers, copiers, scanners) Company email, phone, and scheduling software Microsoft Office Suite Builder warranty portals and Sage (preferred)

Note: As in any Job Description, this description, including the list of essential functions, is not exhaustive and may be supplemented, as conditions require. The Company reserves the right to modify the quality or quantity standards for this position based on changes in specifications, manufacturing, or other conditions. Stancil Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.