Java Software Engineer

Overview: AdvanceNet Health Solutions is seeking an experienced, highly process-driven Lead Technical Support Analyst with a strong enterprise Java technology background to lead front-line technical support while owning complex system troubleshooting and continuous improvement. This role is ideal for a senior technologist who combines deep Java expertise (Java 17+), advanced Microsoft SQL Server and T-SQL skills, and strong operational leadership. The successful candidate will serve as the primary technical escalation point, drive root-cause resolution, and foster a culture of problem solving, customer service, and technical excellence.

Technical Support & Operations: Own customer technical support, ensuring high-quality and timely resolution of technical issues, incidents, and outages. Act as the primary front-line technical leader and escalation point for complex application and data issues. Provide hands-on support across all IT support functions, including intake, prioritization, escalation, resolution, and reporting. Monitor, analyze, and report on support trends; identify recurring issues and drive permanent fixes.

Java & Application Support: Support and troubleshoot enterprise Java applications (Java 17 or higher) in production environments. Work with application servers such as WildFly, including deployments, configuration, and runtime troubleshooting. Diagnose issues related to Enterprise JavaBeans (EJB), application performance, and system integrations. Lead release management for enterprise Java applications, coordinating builds, deployments, environment readiness, and rollback strategies to ensure stable production releases. Partner with engineering, infrastructure, and external vendors to resolve complex technical issues.

SQL Server & Data Expertise: Demonstrate deep, hands-on expertise with Microsoft SQL Server, with strong emphasis on SQL development and advanced T-SQL.Design, write, and optimize complex T-SQL queries, stored procedures, views, and functions. Perform query optimization and performance tuning, including execution plan analysis and indexing strategies. Troubleshoot data integrity, performance, and concurrency issues in production environments.

Process, Documentation & Continuous Improvement: Own the development, maintenance, and communication of the IT knowledge base for both end users and IT staff. Lead a continuous improvement culture focused on documentation, standardization, and optimization across people, process, and technology. Develop, enforce, and evolve request handling standards, escalation policies, and IT support procedures.

Leadership & Customer Service: Lead and model a strong customer service culture; build trusted relationships with stakeholders and end users. Manage all aspects of the user account lifecycle, including onboarding and access administration. Handle sensitive and confidential matters with professionalism and discretion. Manage IT software and hardware licenses, vendor services, and related processes. Independently manage time and priorities while balancing incoming requests, projects, and organizational needs.

Problem Solving & Modern Tooling: Lead a strong problem-solving culture, performing root cause analysis and implementing long-term solutions. Leverage AI coding and productivity tools effectively, including prompt engineering, to accelerate troubleshooting, analysis, and solution development. Quickly learn and adapt to new technologies, frameworks, and tools as needed. Thrive in a fast-paced, multi-client environment, with the ability to break down large, complex initiatives into manageable, executable tasks. Ability to ramp up on JavaScript and modern frameworks such as React is a plus (not mandatory).

Requirements: 5+ years of hands-on experience with Java, including Java 17 or higher Strong experience with enterprise Java technologies, including WildFly, SOAP Webservices & EJB5+ years of hands-on experience with Microsoft SQL Server, with heavy use of T-SQLProven expertise in SQL development, performance tuning, and troubleshooting 3+ years of experience in a technical support or application support role Strong problem-solving skills with the ability to juggle priorities and move quickly in a fast-paced environment Ability to work independently, lead others when needed, and adapt rapidly to changing priorities Strong organizational skills, attention to detail, and passion for technology EducationBA/BS Degree in Information Systems, Computer Science, or a related field preferred