Enterprise Customer Success Lead: Own & Scale Impact

Convey in San Francisco is seeking a Customer Success Manager to own the post-sale relationship across 20+ enterprise accounts, drive expansion, and build scalable CS systems from the ground up. You'll act as an embedded AI consultant, guiding executives through automation opportunities and measurable impact. This role requires strong customer-facing experience, the builder mentality to create processes where none exist, and willingness to run on-site workshops.