Greet Team Lead (Sales Driver)

Location: All club facilities Reports to: Greet Team Manager Oversight: Greet Team Status: Non-exempt / Full-time

Position Overview: The Greet Team Lead position is a crucial part of our business; it bridges the gap between our hourly employees to our leadership team and is expected to demonstrate the highest level of performance and excellence in the Greet Department. The ideal Greet Team Lead is someone who exemplifies all four of our CORE values, DRIVE, DELIGHT, DETAIL and DEVELOP. The Greet Team Lead will partner with all leadership managers, at their respective facility, to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. Additionally, the Greet Team Lead will lead by example in driving production, instilling a positive culture and ensuring that our facilities are properly maintained every day. Essential Functions & Responsibilities Provide members with friendly greetings at check-in and display prompt attention to needs Monitor check-ins to identify delinquent accounts and notify Greet Team Manager Answer phones in a courteous and professional manner while utilizing proper greeting techniques Address incoming call requests and/or take detailed message ensuring incoming callers name is noted for personnel receiving the message. Registration of all Telephone Inquiries (T.Is) into script pad and the Master Production Tracker. Transfer all incoming calls for personal training to appropriate fitness consultant(s) Audit T.Is to ensure prospective appointments are booked correctly Consult with members regarding Defined Fitness products and offers such as personal training & group exercise class content using company provided presentation tools. Build relationships by utilizing member names to help serve as a resource for any questions/concerns and direct them to applicable resource(s) Provide a clean, friendly and well-maintained club for members/guests and help familiarize new & existing members with their home club. Provide prospective members with tours of the facility with detail of equipment, services and amenities that directly tie back to their individual fitness needs and goals. Proper registration of guests into membership platform Effectively and accurately sign-up prospective members using company sales techniques and protocols Adhere to Membership Agreement Procedures during new members enrollments Onboard new members successfully and assist with member retention strategies to drive club profitability Consistently hit or exceed personal and club KPIsGenerate leads/new business internally through member promotions, referrals, dissemination of guest passes and contacting generated leads via phone. Communication of special events to members and guests Assist in collection and tracking of members payments through the A/R report Responsible for opening/closing the facility and ensuring proper opening/closing procedures are followed as outlined. Balancing of POS at opening/closing of the facility Log reported maintenance and safety concerns to management including incident reports Adhere to Greet Team Lead schedule with adherence to attendance policies Perform and assist with detailing duties as needed (i.e. team cleans or inspections of locker rooms) Success Factors Focus on prospective members' needs/fitness goals and member showcasing People management/team empowerment through hospitality and quality management Financial management of existing/past members transactions accounts Display of honesty and integrity and a willingness for self-development Detailed knowledge of membership agreements including current and grandfathered membership types. Thorough understanding of ABC member accounts to enhance ability to process complex membership transactions (refunds, write-offs, etc.)Performance Metrics Daily KPI Minimums PersonalCalls - 45 Booked - 5Shows - 4Closed - 3Referrals - 2:13-Pack Attachment - 20%Monthly KPI Minimums PersonalNew Member Sales - 453-Packs Sold - 20% of sales (9)