In2Great Receptionist
Phone Responsibilities:
Answer all phone calls pleasantly and direct as needed
Answer all questions patiently and politely
Check voicemail daily, return phone calls within 24 hours of message, relay messages left on VM to appropriate peopleIF VM is inquiring about services- fill out a new intake form with all information available from VMIntakes:
- Answers phone calls in a kind, knowledgeable and diligent manner
- Gather all information needed for new patient referrals
- Fill out the digital intake form in its entirety
- Immediately send a message in the INTAKES TEAMS to let the Head of Department know about new intake
- Get insurance info regardless of in or out of network status.
- Send the family the "Welcome "DocuSign/Email"
Additional Front Desk Responsibilities:- Add to "Intake referrals by month"LOMN Responsibility
- Manage the waiting area
- Charting for new Clients
- Conversing with several departments and therapists
- Web Contact:
Check Web Contact Email Daily: Start your day by checking the designated email inbox where web contact inquiries are received. Make sure to do this regularly to stay on top of new inquiries.
Respond to Web Contact Inquiries
Check in clients:
Check in all clients upon arrival
Alert therapist that their client arrives via teams
Filing:
Assists with filing all paperwork as necessary
Assists with filing charts when necessary
Intake packets
Copy and stuff hard copies of the intake paperwork packet as needed.
