About the Role:
We are seeking a detail-oriented and proactive Rental Operations Assistant (Contractor) to support our growing nationwide container rental operations. This role serves as a key coordination point between customers, partners, and internal teams—ensuring smooth execution of deliveries, pickups, and ongoing rentals. Compensation$27 – $32 per hour, depending on experience. This is a 1099 independent contractor position.
Key Responsibilities:- Serve as the first point of contact by answering incoming calls for rental and sales inquiries
- Confirm service availability and provide pre-determined pricing to customers
- Monitor shared inboxes and respond to routine inquiries and service issues
- Screen rental requests and source pricing from established vendor network
- Enter purchase order (PO) data into Salesforce
- Prepare delivery and pickup forms, along with site maps for each job
- Draft and send standardized confirmation emails with job-specific details
- Collect delivery/pickup forms and site photos; follow up with partners as needed
- Track and report container serial numbers
- Process, pay, and file vendor invoices
- Maintain accurate records of container pickup dates in Salesforce
- Proactively follow up with vendors to ensure timely pickups
- Assist with customer service troubleshooting and escalate issues when needed
Preferred Qualifications:- Strong organizational and multitasking skills
- Excellent written and verbal communication
- Comfortable working with spreadsheets, email, and CRM systems (Salesforce preferred)
- Ability to work independently and manage time effectively in a remote environment
- Prior experience in operations, logistics, or customer service is a plus Schedule & Availability
- Expected to provide ongoing operational support averaging 15–25 hours per week
- Contractor is responsible for managing their own schedule and workflow to meet service needs
- Work includes supporting inbound calls and email activity during business hours, with an emphasis on maintaining responsiveness during morning hours (typically 8:00–10:00 AM EST)
- This is a primarily remote contract, with initial onboarding in person, as mutually agreed Why Stellar
- Join Stellar Storage Containers — a trusted, industry-leading provider with units deployed worldwide and 15 years of recognition as an Inside Self-Storage® Best of Business winner
- Be part of a fast-growing national rental program supporting businesses across industries, with a relationship-driven, personalized, hands-on approach Opportunity for consistent, ongoing contract work
