Senior Business Analysis Leader, Voice & AI Applications

Citi is seeking an experienced Manager, Business Analysis – Voice & AI Applications to lead a focused team shaping IVR, AI, and chatbot capabilities. You will translate complex requirements into clear user stories for engineering delivery, sitting at the intersection of business strategy and delivery, influencing investment planning and delivery standards daily. This senior leadership role offers a hybrid work model (3 days in office, 2 remote) with ownership over a high-visibility portfolio and