Program Coordinator IIThe Program Coordinator II supports the coordination of database activities related to construction permitting, interdepartmental objectives, process improvement, as well as data maintenance and reporting. This role assists with reviewing project documents, ensuring compliance with established regulations and policies, and supporting project tasks, trainings, and meetings. Responsibilities include helping monitor project activities to ensure quality standards are met, assisting with scheduling and tracking project progress, and providing administrative support to project teams. The position works with internal staff and stakeholders to share information, respond to inquiries, and help resolve routine issues. Additional duties may include assisting with plan reviews, and contributing to team projects and initiatives. The role may also participate in meetings, training, and process improvement efforts as needed. Further assignments related to easements, bonds, policies, etc. may also be added. This position operates under general supervision and is responsible for completing assigned tasks while developing knowledge and skills within the field.
Essential Duties and Responsibilities:- Plans, develops, and maintains strategic techniques to successfully implement and track processes, procedures, and other performance measures necessary to meet the needs of managed projects and department objectives.
- Establishes work methods, timetables, performance standards, etc.
- Evaluates and establishes departmental performance metrics and validates data accuracy.
- Conducts necessary benchmarking of departmental performance measures. Collaborates with departmental business units to create metrics based on interviews and benchmarks.
- Collects and validates data for each current departmental metric by using stakeholder feedback to improve processes.
- Identifies variances to work products, reports results, and recommends actions to improve results, as needed. Apply organizational policies.
- Coordinates and communicates with internal and external stakeholders.
- Maintain effective communication with internal teams and external stakeholders to address inquiries, provide updates and ensure smooth coordination.
- Communicate with Office of Buildings, OLIO, OCCBS, Meter Applications and collaborate with various departments and stakeholders to facilitate project review and approval processes.
- Serves as the point of contact to receive and review all departmental permitting process issues submitted for evaluation.
- Provide assistance to developers and applicants by answering questions related to City of Atlanta stormwater codes and requirements for construction projects.
- Respond promptly to emails from customers, both internal and external, addressing their questions, concerns, and requests.
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive experience for stakeholders involved in the plan review process.
- Attend meetings related to plan review, project coordination, and training sessions as required.
- Attend meetings with applicants to implement feedback for database improvement (development, green infrastructure, stormwater management practices, etc.).
- Utilize Oracle, Accela, ATLIS, Google Maps, Excel, Word, Zoom, Microsoft Teams: Utilize a range of software tools and platforms for data analysis, document management, communication, and collaboration.
- Provide training and guidance to current and new employees joining the team, furthering alignment of department requirements with City permitting.
- Participate in training sessions to enhance skills and knowledge relevant to plan review and project management.
- May perform other duties as assigned.
Knowledge Skills and Abilities:
Knowledge of construction and permitting and permitting databases for residential, commercial, and miscellaneous structures and improvements. Working knowledgeable of building codes and City of Atlanta ordinances.
Skill in time management of self and others.
Skill in listening and communicating exceptionally to effectively convey information verbally and in writing.
Skill in analytics with demonstrated talent for identifying, scrutinizing, improving and streamlining complex work processes.
Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to manage time and workload effectively, which includes planning, organizing and prioritizing a variety of tasks, assignments, projects and reports, working with attention to details.
Ability to use good judgment and common sense when making decisions and solving problems.
Ability to negotiate development and consultant contracts.
Ability to read and understand architectural, structural and civil engineering drawings.
Minimum Qualifications
Education and Experience:
Bachelor's degree in Architectural or Structural Engineering, Building Construction, or related field is required. Three or more years of progressively responsible experience in engineering, project management, or a closely related technical area. Equivalent combination of education, training and experience which provides the requisite knowledge, skills, and abilities for this job will be considered. Licensures and Certifications - Level II Plan Reviewer, Level IA/B Erosion Control, training in stream identification.
Preferred Requirements:
Master's degree in architectural structural engineering or a related field and five (5) to eight (8) years of project management experience in land surveying, field construction, real estate or related area.
Work Environment:
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Lifting Requirements:
Sedentary work : Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. It is the policy of the City of Atlanta ("COA") that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department. The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, gender identity, marital status, veteran's status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.
