Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction.
Drive profitable store sales by fostering a customer care culture through practicing and use of effective retail sales skills utilizing the Total Customer Experience Model.
Develop professional business relationships with other Associates, Host, and Doctor.
Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:
Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements
Recommend specific lenses, lens coatings, and frames to suit customer needs
Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
Maximize Managed Vision Care relationships and sales opportunities as measured by: Effective plan administration and local service
Improvements in average transaction
Locally initiated plansAssist with the timely implementation of approved Marketing programs by executing marketing programs and initiatives
Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys
Other duties as assigned by Optical Manager and other Associates
Job SpecificationsRequired to hold applicable State licensure or certification by a nationally recognized optician association as an optician
Ability to sell through use of sales skills and accountability for sales results
Experience and results with a retail or customer service establishment
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
Success in store merchandising and attention to detail
Minimum of 1-2 years of experience in a related field
Experience with personal computers preferred
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.
Compensation range for the role is listed below.
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law.
As a part of the compensation package, this role may include eligible bonuses and commissions.
Salary Ranges: $22.00 - $34.56
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.
We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
As a regular part of doing business, VSP Vision collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen.
With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility.
When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact.
We value collaboration, inclusion, and making sure that everyone feels they belong.
Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you.
Let’s work together to create a clearer, brighter future—one person at a time.
Follow your heart to VSP! #VisionWithHeart
