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Director, Voice Services & AI-Driven CX at 001 brown brown |...

Director, Voice Services & AI-Driven CX

001 brown brownPlano, TX

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Director, Voice Services & AI-Driven CX

001 brown brownPlano, TXManager L7

Administrative Services Managers Computer and Information Systems Managers First-Line Supervisors of Office and Administrative Support Workers

Telemarketing Bureaus and Other Contact Centers Telephone Answering Services Administrative Management and General Management Consulting Services

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Brown & Brown, Inc. in Plano, TX seeks an Associate Director of Voice Services to lead the vision, design, and operation of our voice and Contact Center technologies. This role will drive modernization through agentic AI and intelligent automation to improve customer experience and operational efficiency.

The ideal candidate will have: 7+ years in voice/UC, 3+ years in leadership, and hands-on experience with Five9, Genesys, Ring Central or MS Teams Voice.

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Level

Manager L7

Location

Plano, TX

Occupation

Administrative Services Managers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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