Infrastructure Operations Manager

Compensation: $195,000 - $250,000

Position Summary: Reporting to the head of Cybersecurity and Infrastructure, this key leadership position shapes long-term systems strategy while ensuring high availability, robust protection, and fiscal responsibility across all core systems and end-user platforms. This role blends strategic vision with active, hands-on oversight. You will bridge corporate risk guidelines and growth goals into actionable technology blueprints, while guiding a versatile technical team responsible for day-to-day systems administration, business continuity, desktop support, deployment control, and external partner oversight. The ideal candidate stays engaged in daily systems health to effectively guide major deployments and incident responses, partnering seamlessly with Information Security, Data Engineering, Compliance, and corporate stakeholders to minimize organizational exposure and drive efficiency.

Operational Governance & Team Leadership: Direct, guide, and develop technical talent using performance metrics, regular feedback, and individual growth plans. Define service benchmarks, operating standards, escalation paths, and system health tracking across capacity, cost, and reliability. Cultivate an accountable, high-trust team culture with clear ownership models for both internal engineers and third-party vendors. Build cross-training initiatives and documentation repositories to ensure operational stability during high-demand cycles or enterprise transitions.

Business Continuity & System Resilience: Engineer highly available enterprise environments designed to support continuous business activities. Formulate comprehensive cyber resilience strategies, system dependency maps, failover runbooks, and risk assessment inputs. Collaborate with risk officers to establish, test, and validate strict RTO/RPO metrics, failover mechanisms, offline backups, and ransomware containment measures. Coordinate crisis management exercises, post-mortem reviews, and executive messaging alongside Legal, Risk, and Security teams.

Environment Administration, Security Integration & Quality: Maintain end-to-end oversight of enterprise cloud platforms (Azure, M365), access management, network backbones, and user endpoints through modern telemetry tools. Partner with Security teams to enforce zero-trust concepts, network isolation, access rights management, patch routines, and system hardening standardizations. Direct root-cause analyses for systemic issues, managing corrective action pipelines to prevent recurring operational bottlenecks.

Release Management & Strategic Alignment: Establish governance frameworks for evaluating, scheduling, and approving routine and emergency infrastructure modifications. Host technical change reviews with application owners, enterprise architects, and external consultants to mitigate implementation risks. Deliver clear communications to executive management and cross-functional teams regarding scheduled maintenance, system impacts, and contingency protocols.

Vendor Engagement & Resource Operations: Direct managed service providers (MSPs) and software vendors against strict SLAs, security standards, and contractual deliverables. Manage asset lifecycles, hardware acquisition, software compliance, and decommissioning workflows in conjunction with Procurement and Finance. Elevate the overall end-user experience by delivering responsive desktop support backed by disciplined asset and configuration management practices. Operational Approach & Cultural ValuesDrive execution using established, structured operational frameworks (such as EOS/Traction principles) to set objectives, systematically track progress, and resolve operational blockers. Build trust across internal departments through open dialog, active listening, and constructive engagement with stakeholders at all levels. Model a low-ego, team-first leadership style grounded in transparency, adaptability, and an unyielding commitment to organizational success.

Education & Credentials: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical discipline (or equivalent practical industry experience).Professional certifications such as CISSP, ITIL, Azure Administrator, or Solutions Architect credentials are highly valued.

Required Background: 15+ years of expanding responsibilities across enterprise IT, networking, and cloud systems, including a minimum of 5 years managing technical teams and vendor relationships. Prior experience operating within regulated industries (e.g., financial services, public companies) with strict audit, compliance, and change controls is strongly preferred. Proven track record deploying and maintaining Azure cloud ecosystems, Microsoft 365, directory services, core networking, system backups, and failover architectures. Hands-on familiarity with vulnerability management, identity governance, incident handling, and formal operational methodologies. Demonstrated skill in managing external MSPs, steering major technical transformations, and translating complex technical details into clear business context for executive leadership.

Key Competencies: Exceptional professional judgment, high ethical standards, and the ability to operate autonomously while managing organizational risk. Flexible leadership style that moves smoothly between high-level architectural planning, team mentorship, and active incident response. Methodical analytical skills focused on root-cause analysis, risk mitigation, and actionable resolutions. Versatile communication capabilities tailored to both technical teams and non-technical business partners. Practical mindset capable of balancing uptime, budget constraints, security controls, and user experience within an agile environment. TECHEAD's mission is to make our associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit www.techead.com.No second parties will be accepted.