Client Manager

Key Responsibilities: Business Development:

• Work with lead generation and marketing teams to target outreach campaigns.
• Develop strong understanding of Customers (Airports, Airlines & Ground Handlers) business, their needs & opportunity to transform
• Plan consultative led solution champion && trusted advisor to customer
• Play a crucial role in educating prospects on our range of solutions with a real focus on solution, value proposition, benefits, risks & change management aspects of buying process, objections handling.
• Management of end-to-end sales lifecycle, handover to delivery, and subsequent management of client relationships
• Client Relationship Management:
• Develop strong understanding of ICPs, influencers & customer buying process
• Build and maintain strong relationships with key decision-makers and stakeholders within both new and existing clients.
• Serve as the main point of contact for commercials, escalations and sales.
• Sales Strategy & Execution:
• Develop and implement sales strategies, monthly & quarterly sales planning to drive revenue growth within the region.
• Present our solutions to potential clients via demos, presentations, and proposals.
• Negotiate and close deals, ensuring client satisfaction while achieving company sales targets.
• Collaborate with cross-functional teams (product, marketing, support) to ensure seamless delivery and customer success.
• Work alongside Pre-sales/Solutions Team to ensure robustness and completeness of our tender responses, solution demo & comprehensive solution meeting customer needs
• Market & Competitor Analysis:
• Stay informed on industry trends, competitor activities, and emerging technologies to identify new business opportunities within your region
• Provide feedback and insights to the product team to enhance product offerings based on market demands.
• Reporting & Documentation:
• Maintain accurate and up-to-date records of all interactions and sales activities in CRM systems (e.g., Salesforce).Prepare regular sales reports and forecasts to track progress against goals.

Experience: Minimum 10 years of experience in business development, sales, or a related role.5+ years of Consultative led Selling to the Airports & Airlines or previous work within this industry is a must Proven track record of successfully selling enterprise software solutions and achieving sales targets.

Education: Bachelor's degree in Business Administration, Aviation, Air Transportation, Sales and Marketing, Information Technology, or a related field. (Preferred but not mandatory).Desired Qualities: Self-Starter: Motivated and proactive, with the ability to work independently and take initiative. Problem-Solving Mindset: Ability to identify client pain points and provide appropriate software solutions. Team Player: Collaborative, with a strong desire to work closely with sales, marketing, and product teams. Adaptability: Comfortable in a fast-paced and dynamic environment, able to pivot strategies when needed.